Customer Support Services
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Last modified: January 26, 2016 14:38:05.

 Computer Setup
All new and existing computer configurations and setup are handled by ITS.All PC’s are setup and configured with basic image that include University-wide software essential for daily use (e.g., MS Office, Antivirus, file compression tools, etc.) ..more
  
 Software Installation & Upgrades

ITS manages the software library already licensed for Qatar University.  This includes license contracts, upgrades, instruction for installations and security requirements if any..more
  
 Technical Support

ITS maintains all PC’s service history for warranty and fast-diagnostic purposes, ITS efficiently assesses the problematic PC’s on hand in up to three level of support starting at the Helpdesk level, then escalating to second and third level if not resolved in an allotted window of time for each phase..more
   

Events Support

    IT Services provides technical support and services for all Qatar University sponsored Special Events. Design, set-up and removal of equipment along with operational support can be arranged. If your department is in need of these services, you can request them via ITS Helpdesk.