Services

• Analyzing and Streamline of Administrative processes.
• Assessing business processes’ risks with the Internal Auditor Department.
• Identifying business requirements of the University for Planned Processes, as well as those of clients.
• Supporting the development of policies & procedures for administrative departments.
• Coordinating Administrative Strategic Planning with OIPD.
• Identifying Key Performance Indicators on selected processes, and monitor their measures.
• Branding (image & name) of the administrative departments and their services for the university.
• Developing a unified newsletter in addition to maintaining a set of web pages for administrative units.
• Coordinating events between administrative departments.
• Facilitating training for administrative departments with HR's training unit.
• Assessing and enhancing Helpdesk services and customers' satisfaction levels.